What if I want to cancel?
Go to 'manage your account' and click on 'request account cancellation'. Please allow up to 24 hours for cancellation.Having logged into Members area you can update/hide/delete your Profile and have more options in the Control Panel.Please, keep in mind that some Members may hide their profile from showing up in your Hotlists, suspend or terminate their membership. This is why your Hotlist changes.
What information of mine is disclosed to other Members and why you need my e-mail and phone number?
We disclose other Members your public information only, such as height, eye color, age etc. All your private information, such as e-mail address, phone number, first name, last name, submitted by the Member is confidential and will not be disclosed. We use your email addresses for providing the services regarding our site. We may use phone numbers in private correspondence with the Members for Customer Care issues. Please, read Privacy Policy for more information.To scan your photos, please go to the nearest Kinko's store and scan them there. If you are our gold member, we can scan your photos for free. Here is our address.(with your username, site name). Your photos will not be returned. / Successful MatchJkarma makes it easy for you to save searches.
How to reactivate my account which is inactive already?
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to .Go to 'manage your account' and click on 'request account cancellation'.
How do I cancel my subscription?
After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us at to cancel. Alternatively, you can email . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you. Your profile is still kept on our site so that you can continue to respond other profiles of interest.You aren't required to post your photos, but it's highly recommended. A profile with photos is likely to be browsed 10 times more often than those profiles without them. A nice photo of yourself adds personality and presence to your profile. Your photos should show more than just what you look like, they should communicate your personality and the things that you love in your life.To send anonymous email from your own email program, send email to: If you want to use another email address of yours, change it first at My Account after login.
Why is the email I sent being returned to me?
If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of You are sending from an email address other than the address that you used when you joined To send anonymous email from your own email program, send email to: If you want to use another email address of yours, change it first at My Account after login. When you reply to a , your real email address will be removed. The recipient will see only: We do not save email sent through If you want to save email messages, save copies in your inbox.To ensure our members receive a quality service, reviews all profiles and may reject your profile if it includes any of the following - Any direct contact information, including email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses, etc.
Why do I have an option to hide my Profile?
You have this option if for some reasons you do not want to show your profile on our site, but want to use other services.Yes! Men are 14 times more likely to look at a profile with a photo; women are 8 times more likely to check out your profile if you have a photo; and members with photos get contacted eight times more often than members without. So add your photo today!Normal posting time for photos is 24-72 hours. - 15784
Go to 'manage your account' and click on 'request account cancellation'. Please allow up to 24 hours for cancellation.Having logged into Members area you can update/hide/delete your Profile and have more options in the Control Panel.Please, keep in mind that some Members may hide their profile from showing up in your Hotlists, suspend or terminate their membership. This is why your Hotlist changes.
What information of mine is disclosed to other Members and why you need my e-mail and phone number?
We disclose other Members your public information only, such as height, eye color, age etc. All your private information, such as e-mail address, phone number, first name, last name, submitted by the Member is confidential and will not be disclosed. We use your email addresses for providing the services regarding our site. We may use phone numbers in private correspondence with the Members for Customer Care issues. Please, read Privacy Policy for more information.To scan your photos, please go to the nearest Kinko's store and scan them there. If you are our gold member, we can scan your photos for free. Here is our address.(with your username, site name). Your photos will not be returned. / Successful MatchJkarma makes it easy for you to save searches.
How to reactivate my account which is inactive already?
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to .Go to 'manage your account' and click on 'request account cancellation'.
How do I cancel my subscription?
After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us at to cancel. Alternatively, you can email . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you. Your profile is still kept on our site so that you can continue to respond other profiles of interest.You aren't required to post your photos, but it's highly recommended. A profile with photos is likely to be browsed 10 times more often than those profiles without them. A nice photo of yourself adds personality and presence to your profile. Your photos should show more than just what you look like, they should communicate your personality and the things that you love in your life.To send anonymous email from your own email program, send email to: If you want to use another email address of yours, change it first at My Account after login.
Why is the email I sent being returned to me?
If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of You are sending from an email address other than the address that you used when you joined To send anonymous email from your own email program, send email to: If you want to use another email address of yours, change it first at My Account after login. When you reply to a , your real email address will be removed. The recipient will see only: We do not save email sent through If you want to save email messages, save copies in your inbox.To ensure our members receive a quality service, reviews all profiles and may reject your profile if it includes any of the following - Any direct contact information, including email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses, etc.
Why do I have an option to hide my Profile?
You have this option if for some reasons you do not want to show your profile on our site, but want to use other services.Yes! Men are 14 times more likely to look at a profile with a photo; women are 8 times more likely to check out your profile if you have a photo; and members with photos get contacted eight times more often than members without. So add your photo today!Normal posting time for photos is 24-72 hours. - 15784
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